After introducing a WhatsApp-enabled chatbot
Decrease in wait time
for customer reply
Customer inquiries resolved
Reduction in time to
answer customers’ query
Our client is a US-based leading dry-cleaning and laundering service provider offering quality garment care and washing services in the East Coast with their 350 franchisee stores.
In the absence of a centralized system, the franchise owner receives filtered customer grievances, feedback, and suggestion for improvement from their staff. our client the franchisor was also completely missing the insight on how their franchisee stores are responding and resolving to the customer’s query.
Store owner’s time
involved in answering the
Long waiting to get the
response even on a
simple and frequently
asked question like the
status of their laundry
service and pick up
They aimed to optimize and streamline their customer support because on an average each store receives 20 customers’ phone calls per day that makes 210,000 calls /month across all stores.
Systematix Infotech was sure that WhatsApp chatbot could resolve this issue and therefore proposed conversational WhatsApp chatbot to the client. WhatsApp bots simplified the whole process:
The solution isn’t limited to chat, and it built with integrated CRM. One of the features of CRM is a ticketing system where queries that are not auto responded by the bot are saved to be resolved by the customer support team.
Achieved a fast and effective way to offer help—without interrupting customer experience.
24x7 availability, personalized messaging, instant, and relevant reply to the customer creates a personal connection with customers who are looking for support.
Learn more about how Systematix can help your business