Automation has taken over a wide range of industries all around the globe. RPA or Robotic Process Automation has started deeply penetrating various domains. As such, to remain competitive in the industry, organizations are expected to ensure RPA implementation.
As per the latest statistics, RPA implementation is going to reach its saturation by the end of 2023. As such, it is estimated that by the time of 2023, almost every industry vertical out there will ensure RPA implementation.
RPA implementation in business processes is concerned with replacing repetitive manual tasks with high-end automated procedures. As such, human resources can then focus on top-priority tasks. In this post, let us help you unravel the importance of RPA implementation and how you can achieve one successfully.
An Insight into RPA Implementation
Robotic Process Automation or RPA is a leading concept that is growing exponentially in the modern era. This is because it helps in driving a major increase in efficiency and productivity within the organization. It serves to be a minimal upfront investment. In turn, it aims at delivering a wide range of benefits to a huge spectrum of departments upon implementation.
From increasing staff productivity to the utilization of information effectively, RPA implementation helps organizations in automating almost all tasks on a day-to-day basis. RPA is a revolutionary technology that aims at making use of a Custom software solution with cutting-edge bots for imitating human-centric tasks.
The given bots help in the execution of repetitive as well as predictable operations involving huge amounts of data. The bots tend to focus on gathering relevant data, interpretation of responses, and ensuring effective communication with a wide number of devices strategically.
What is RPA?
RPA or Robotic Process Automation makes use of a dedicated software solution along with AI (Artificial Intelligence) & advanced machine learning capabilities for handling repetitive, high-volume tasks that previously needed humans to get completed. The repetitive set of tasks can include calculations, query handling, maintaining transactions & records, and much more.
How RPA Works?
A dedicated RPA system is known to work in the form of a virtual employee. This is achieved by accessing important information from the given computer system that functions in the existence mode. RPA works in coordination with the existing infrastructure to ensure the execution of the processes automatically.
Without causing any change to the existing infrastructure, RPA helps in automating multiple procedures. These procedures include employee onboarding, invoice processing, report generation, and much more. With the presence of RPA solutions, the processes get carried out seamlessly without any risk of failure.
Top Benefits of RPA Solutions for Organizations
Errors caused by humans can lead to the overall loss of business -in some cases, in huge amounts annually. Irrespective of how skilled you might be at a particular job, mistakes are unavoidable. The reasons might vary from time to time -ranging from carelessness to transcription, or transposition.
The average value for errors in the field of data entry accounts for around 2 to 5 percent. To ensure maximum efficiency, it is crucial to ensure that errors are eliminated. The risk significantly gets highlighted with the presence of complicated tasks.
RPA bots are known to be highly accurate. They do not remain susceptible to the wide range of factors that result in human errors. The entire workflow and different processes should be optimized before the process of automation. The RPA software solution is capable of effectively rectifying the error.
RPA bots are never on any vacation. They are also never late for work. RPA bots keep working continuously as well as efficiently on the given set of projects.
The productivity gains out of RPA implementation should be measurable and real. As per a recent study report, it is estimated that RPA implementation allows companies to execute processes around 5 to 10 times faster. This results in the utilization of around 37 percent reduced resources.
#Labor & Time Saving
As per a study report, it is estimated that RPA implementation helps in delivering a reduced cost of around 35 to 65 percent. The overall return on investment is in around 6 months.
The robotic workforce can be arranged as small or large as per your specific requirements. The advanced bots can be deployed to work instantly and at a minimal cost.
When there is some peak business activity like some product launch, RPA is capable of handling increased transaction volumes. This implies that there is no requirement of hiring new staff and training them eventually. Moreover, you can also put the RPA bots to standby at any moment you want.
#Improved Service Levels
Organizations that go ahead with the deployment of RPA for handling day-to-day tasks can allow the staff to focus on other strategic and creative work while delivering improved services to the customers.
A smart way to ensure business operation integration is by allowing bots to ensure efficient working on the tasks. For instance, the entire range of service level can be improved significantly through automation of tasks in case of customer interaction, improved time to resolution, and decreased customer frustration.
#Adaptability and Flexibility
RPA software solutions are easily compatible with most systems and industries out there. Automation helps in introducing the concept of flexibility for organizations wherein portions of constant operations keep changing in the system featuring built-in intelligence.
As RPA imitates human-centric action, there is no requirement of changing any coding. This makes the process of RPA implementation highly adaptable and flexible to any enterprise out there -CRM, ERP, and any other industry-specific applications.
One of the best aspects of RPA implementation is that a bot is capable of working across a wide range of applications in a simultaneous fashion. This specifies matching unique business workflows and processes. RPA solutions get installed on the respective servers for combating the common challenges while also making the entire process highly scalable and flexible.
Document creation tools can be easily replaced by companies with the help of advanced RPA solutions. This is because RPA implementation is well-equipped for ensuring critical communication processes through intelligence. Moreover, RPA implementation also holds the ability to ensure a single document that gets triggered throughout other documents. This helps in releasing the pressure on the employees for manually updating files and ensuring smaller edits. The complete process can help the end users to get access to the latest information -every single time.
Important Steps to a Successful RPA Implementation
Robotic Process Automation is regarded as a high-end solution to implement for businesses when they are on the journey of digital transformation. Before understanding the steps to implement RPA successfully, there are some challenges that you should know about.
For ensuring successful RPA implementation, it is important to list down various challenges. Based on the same, you can come up with a dedicated strategy for overcoming the given set of challenges. Here are some you should know about:
- Utilization of wrong tools
- Unrealistic expectations out of RPA implementation
- Inability to analyze ROI
- Working with an inexperienced RPA service provider
- Operational and technical issues
- Identification of the wrong processes for implementing RPA
- Stopping before full-end RPA implementation
- Preparation of workforce for shifts in the overall workload
- Absence of skilled team
Understanding the RPA Implementation Process
Here are some important steps to follow for RPA implementation:
#Listing Out Processes to Automate
Not every business process out there is suitable for RPA implementation. Businesses can come up with a dedicated strategy for selecting the right processes. Then, you can prioritize them on the basis of specific metrics -including ROI and complexity. Analyze the scenario of automating the given set of processes. You should also take into consideration the entire business context and how the same would fit into the respective business operations or the entire automation journey.
#Performing Feasibility Assessment
You can go ahead with performing an in-depth feasibility assessment for every set of processes. This helps in evaluating to what level the entire process can undergo automation. It serves to be a two-way process. In the given operation, both technical feasibility and process examination are implemented. An SME or Subject Matter Expert, the operation user, and the RPA expert should ensure the execution of the given assessment.
On the basis of the feasibility assessment report, you should look into processes that do not have structure. Moreover, the processes should also not be standardized, executed as planned, recorded, or optimized. In the given stage, you should try reoptimizing and restructuring the process.
#Gathering Relevant User Stories
A user story is helpful in describing the specific features of the application to be constructed from the perspective of the end-users. It helps in explaining user requirements in complete detail. It is also crucial to obtain a detailed description of the respective processes to undergo automation. Based on the given data, you can come up with a detailed document explaining the process definition. It should also feature detailed RPA workflows for the entire development team.
#Starting the Development Process
During this stage, on the basis of the RPA workflows, the process of development commences. The web developers go forward with creating automated scripts as well as program codes with the help of advanced RPA tools like Blue Prism, UiPath, and so more. Every RPA tool comes with its own unique sets of capabilities. Therefore, businesses should be quite particular when it comes to selecting the right tool on the basis of the respective specifications.
#Testing RPA Processes
You can perform in-depth testing to analyze the performance across all possible conditions as well as errors during the execution stage of the process. Upon this, you can send over prospective performance issues as well as bugs to be fixed by the development team.
#Reconfirming and Deploying
Once all the errors and tests are analyzed & corrected by the respective development teams, you can send the confirmation that the results are perfect. You can then also deploy the end-to-end RPA solution.
RPA Implementation Journey
The establishment of a successful RPA program would require proper objective alignment. The service offers the assurance of whether or not it is beneficial for the given purpose. A well-defined RPA business plan serves to be the perfect foundation of successful deployment.
#Assessment of Potential Opportunities
For attaining top-notch results, the initial process assessment of the organization is crucial. Ensure that you focus on:
- Process variability
- Input & output volume
- Value unlocked through automation
Both process and volume variability should be in equilibrium as they will have a direct impact on the overall cost effects.
#Development of the Proof of Concept
After the selection of the process, enterprises should consider experimenting with advanced RPA tools as well as technologies for understanding the work. You should aim at the core elements of the process. This will help in creating proper proof of the entire concept while ensuring that your efforts are fruitful.
#Deploying a Pilot
Once you have got access to the conceptual proof, you are required to run the pilot. This will help in further reducing the inefficiencies related to bot deployment. Are you sure of the software in which you are investing?
For ensuring the same, you should analyze the performance of the bot versus that of the manual processes. Ensure that conventional processes are running alongside the bot. This will help in proving the real worth.
Read the blog- Find the Best RPA Consultant for the Enterprise Business?
Before the stage of pilot production, companies are expected to ensure the organization of cross-functional resources and project teams. For ensuring that business objectives are in sync, the responsibilities should be clear. A successful strategy is known to include a plan in which suggestions of the employees should be regarded.
Leading giants including AT&T, Verizon, Gamestop, and others have already ensured the adoption of the high-end RPA system. You can ensure successful RPA implementation with the right team at your assistance. By doing this right you can minimize operational efforts, augment platform communication, optimize service value, and build revenue channels for business. Take help from the best RPA consultants to obtain a competitive edge and be ahead in the industry curve.