Why Choose Systematix for Magento Development in 2...
Magento is a well-known and commonly used platform for designing onlin...
Read MoreHigh product support cost due to capital intensive infrastructure (laptops) required for support.
Difficulty in incorporating new features deployed on the hardware side in the desktop app as it is a legacy application.
Carrying a laptop to every site is challenging and time-consuming.
Longer sales and support time.
Cables that connect the drive and laptop, get damaged over time, and start giving system connectivity issues.
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After a thorough assessment of the process, Systematix Infotech team decided to provide a an IoT and Mobility solution. Mobile devices are very much handy, and this eases out the concept of BYOD (Bring Your Own Device). The solution drastically reduced the hardware cost as field engineers can simply install this application on their own mobile device irrespective of whether Android or iOS.
This mobile application operates over a wireless ecosystem i.e., WiFi & BLE which further reduced the recurring cost. The application pairs with the drive over WiFi and the field engineer can seamlessly complete configuration and amend settings if needed. The Mobile app is very robust as it incorporated all the reported user experiences issues, operations issues in the earlier desktop application and Systematix Infotech added many more new features to make it highly easy to provide support.
4x Speedy support operations
Significant reduction in support cost
App operational intelligence for further improvement
Ease of use in maintaining product installed at any site
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