Summarizing Situation

Our client is one of the leading, transmission, and distribution companies that offers a wide range of high and low voltage motors aka rotating machines for various industrial purposes. Their range includes safe and hazardous area motors, energy-efficient motors as well as motors for special application like brake motor, re-rolling mill, cement mill, oil-well pump, DC Motors and Traction motors.

As the motors are for industrial purposes, they are installed at various manufacturing sites and also installed for various applications.

These motors require installation and maintenance support. Our client has a significant workforce to install and maintain different types of motors at various sites. The motor is maintained via a drive. They had a Windows-based desktop application for installation and configuration of the motor. The laptop is connected using a serial cable to the drive and motor configuration is done. This drive is installed alongside the product for configuration and maintenance. The workforce carried the laptop at every site for installation, maintenance, operation issues, and support services.